How Hanfu Brand Agent Service Works

We have simplified the process of buying from China’s top platforms. Every item in our “Agent” category is hand-picked, ensuring you get the best styles with a seamless shopping experience.

 

1. Browse & Place Your Order

Each product link features a curated outfit or item with a pre-set, all-in price. You don’t need to worry about calculating exchange rates or hidden service fees—simply select your size and checkout as you would with any other item in our store.

 

2. Sourcing & Lead Times (Pre-order Notice)

Once your order is placed, we procure the item directly in China.

• Shipping Timeline: Since many high-demand items are made-to-order or involve pre-sales, the domestic processing time typically ranges from 7 to 30 business days.
• We kindly ask for your patience during this window as we wait for the brand to dispatch your item to our warehouse.

 

3. Quality Control

Your satisfaction is our priority. Once the item arrives at our facility, our team performs a basic quality inspection. We check for:

• Correct color and size.
• Major fabric defects or manufacturing flaws.
• Overall consistency with the product description.

 

4. International Shipping

After passing inspection, your package is prepared for international transit. To ensure the safest and most reliable delivery, we ship exclusively through our contracted logistics partners. You will receive a tracking number as soon as your package is on its way.

 

5. Important Purchase Policies

Size Verification: All “Agent” category items are final sale and non-refundable. We cannot offer returns or exchanges for sizing issues. Please review the size charts carefully before purchasing.

Pre-sale Inquiries: If you have any doubts regarding measurements, fabric, or estimated arrival dates, please contact us via email at [[email protected]] before placing your order.

Shipping Method: We only use our designated shipping partners to maintain service quality; we do not accept requests for external or private couriers.

 

Transparent Pricing Breakdown

When you shop with our “Agent” service, the price you see on the product page is an all-inclusive fixed price. We believe in transparency, so you know exactly what goes into bringing your favorite Hanfu to your doorstep.

 

The total price of each item is carefully calculated based on the following components:

 1. What is included in your price?

• Product Cost: The original retail price of the item from the Chinese brand or platform.
• International Logistics: The cost of shipping your item from our warehouse in China to your international address.
• Packaging: Specialized reinforced packaging materials to ensure your items survive long-distance transit without damage.
• Labor & Procurement: Covers the cost of our dedicated team who handles the purchasing, communication with suppliers, and tracking of your order.
• Quality Control: Includes professional inspection of your items (checking for defects and size accuracy) before they leave China.
• Service Fee: A small administrative fee that allows us to maintain our platform and provide ongoing customer support.
• Customs & Import Duties: We proactively cover the standard customs clearance fees and import taxes so you don’t have to worry about extra bills upon delivery.

 

2. Special Note on Customs & Taxes

While we aim to make every shipment “Duty-Paid” (meaning we handle the taxes), please note:

Our Guarantee: In the vast majority of cases, the price you pay on our site is final. You will not be asked to pay additional duties by the courier.

Exceptional Circumstances: Due to the complexity of international trade laws, rare exceptions may occur based on specific local regulations or sudden policy changes in certain regions.

Not Sure? Contact Us: If you are concerned about the specific customs situation in your country, please contact us before order. We are here to assist and clarify any details.

 

3. Why do we use a fixed price?

Instead of charging you multiple times for shipping or hidden “handling fees” later, we bundle everything into one transparent price. This allows you to checkout with confidence, knowing exactly what your total investment is from the very beginning.

 

Terms & Precautions (Please Read Before Ordering)

To ensure a smooth shopping experience, please take a moment to review our service policies. By placing an order for an item in our “Agent” category, you agree to the following terms:

 

1. Final Sale Policy (No Returns or Exchanges)

Items in this category are purchased specifically for you from third-party brands in China. As we act as your procurement agent:

All sales are final. We do not accept returns, exchanges, or refunds for reasons such as “change of mind,” “fit issues,” or “dislike of style.”

 

2. Sizing Responsibility

Size standards vary significantly between brands and regions.

Customer Responsibility: It is your responsibility to check the provided size charts carefully.

Advice: If you are between sizes or unsure of the fit, please contact us via email before purchasing. We cannot offer a refund if the item does not fit your personal preference.

 

3. Product Representation & Color

Color Variance: Please note that the actual color of the item may vary slightly from what you see on your screen due to professional studio lighting, photo editing, and individual monitor settings.

Detailing: Minor variations in stitching or fabric texture are common in mass-produced apparel and are not considered “defects.”

 

4. Order Cancellation

Once your order is placed and we have begun the procurement process with the Chinese supplier, the order cannot be cancelled or modified. * Please double-check your shipping address and item selection before completing your payment.

 

5. Delivery Timelines

As mentioned in our process, items may take 7 to 30 business days to be dispatched from China.

We have no control over shipping delays caused by the brand’s production schedule or international courier backlogs.

We appreciate your patience as we work to get your curated items to you as safely and quickly as possible.

 

6. Need Help?

Our team is here to help you make the right choice! If you have any questions regarding:

• Specific measurements or fabric details
• Current estimated shipping times for a specific item
• Logistics and customs concerns

 

Please reach out to us at [[email protected]]. We typically respond within 24 hours.