Shipping Policy

SHIPPING POLICY

 

SHIPPING COUNTRIES & REGIONS

① Fast Shipping Regions (37)

Asia: Japan, Malaysia, Singapore, South Korea, Thailand, Vietnam

Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

North America: United States

Oceania: Australia, New Zealand

Note: Excluding remote areas(e.g. Alaska, postcode 99501...99950) and military addresses (e.g. APO, FPO postcode 96384), and overseas island addresses (e.g. Reunion island, postcode 97400...97480; Guam island, postcode 96910...96931, etc).

 

a. Standard Shipping 

Standard Fee: $15, enjoy Free Shipping on orders over $75

Estimated Delivery Time: 10-15 Business Days

b. Express Shipping

Express Fee: $25

Estimated Delivery Time: 5-10 Business Days

 

② Normal Shipping Regions (20)

Africa: Egypt, South Africa

Asia: Cambodia, India, Indonesia, Israel, Laos, Myanmar, Pakistan, Philippines, Qatar, Saudi Arabia, United Arab Emirates, Vietnam

Europe: Belarus, Russia(need a company name as recipient/receiver), Turkey, Ukraine

North America: Canada, Mexico

 

a. Standard Shipping 

Standard Fee: $15, enjoy Free Shipping on orders over $150

Estimated Delivery Time: 10-20 Business Days

b. Express Shipping

Express Fee: $25

Estimated Delivery Time: 7-12 Business Days

 

③ Remote Shipping Regions (Rest of the World)

Standard Fee: $35, no Free Shipping available

Estimated Delivery Time: 15-25 Business Days

Note: Please contact us before placing an order if your shipping area is not in the list above. All orders shipped to remote areas are not eligible for a return & exchange.

 

SHIPPING TIMES

Our orders usually take 7-15 business days to arrive at their destination – depending mainly on the product and destination.

Our products are prepared for shipment after the orders are made, therefore usually have a 3-5 business day processing time before leaving the warehouse. Most of our products are shipped from our facilities overseas, taking 7-15 business days to reach their destination once they are processed.

However, you can be assured that we do everything in our power to get the items to you as quickly as possible, and you will find that in many cases you will receive your new items quicker than this.

In order to ensure minimum shipping times, please make sure all the shipping information you provide is correct and accurate.

All of the orders have tracking codes, which are provided via email as soon as the products are shipped.

In some instances which are not under our control, such as extreme weather, postal strikes, etc., shipping times may take longer.

 

FULL SATISFACTION GUARANTEE

If for any reason, shipping time takes longer than 30 business days to arrive, we will give you a full refund for the product should you decide to return it once arrives, or send you a new item at no extra cost (or shipping cost, when applicable).

In cases that are not under our control and shipping takes longer than expected, such as extreme weather, postal strikes, etc., if you decide to return the item, the return shipping cost is not refunded.

 

SHIPPING RATES

Shipping rates vary based on the product (size and weight), destination, and store promotion. However, be on the lookout for our FREE SHIPPING discounts we have every now and then.

If applicable, the final shipping cost will be displayed in the checkout process – after entering your shipping address and before you commit to the pay.

If you have any questions regarding our Shipping Policy please don’t hesitate to contact us.