SHIPPING POLICY

EU & UK VAT

EU VAT: Effective July 1, 2021, EU member states will collect value added tax (VAT) for all goods entering the EU. The VAT ranges from 17% to 27% depending on the EU member state, not including any applicable duties or fees.

UK VAT: Effective Jan 1, 2021, a 20% value-added tax (VAT) must be collected for all goods entering the United Kingdom (UK).

This online shop does NOT collect VAT at checkout so you will be charged by customs upon the goods entering your country. These added costs may exceed the merchandise’s value.

Note: Not all packages will be charged Tax, please check your local customs official website for the latest policy. Once the package has incurred a tax fee, please pay the bill (the logistics provider will contact you and provide the details) as soon as possible, if you refuse to pay tax, or it has not been processed for more than 30 days, then the package will be destroyed in accordance with local policy.

 

SHIPPING RATES & TIMES

Due to factors such as weather conditions, flight delays, and changes in fuel costs, we are unable to guarantee accurate delivery timelines. Actual delivery times may vary, and we do not promise 100% punctuality. Transport may be faster or slower, and shipping costs may fluctuate. We appreciate your understanding and patience. Thank you for your support 🙂

 

SHIPPING COUNTRIES & REGIONS

Tips: Business days are from Monday to Saturday.

1.1 Priority Shipping Regions

France, Germany, the United Kingdom, United States

tips: if your shipping address is in the above regions, the package may arrive earlier.

1.2 Fast Shipping Regions

Asia: Japan, Malaysia, Singapore, South Korea, Thailand, Vietnam

Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

North America: Canada

Oceania: Australia, New Zealand

a. Standard Shipping 

Standard Fee: $10, enjoy Free Shipping on orders over $50

Estimated Delivery Time: 7-15 Business Days, different cities will be faster or slower

b. Express Shipping

Express Fee: $20

Estimated Delivery Time: 5-8 Business Days (6-10 natural days)

Note: about the Remote Areas, e.g. Hawaii, postcode 96701...96799, Alaska, postcode 99501...99950 and military addresses, e.g. APO, FPO postcode 96384, and overseas island addresses, e.g. Reunion Island, postcode 97400...97480; Guam island, postcode 96910...96931, etc.

c. Member Shipping

Free Shipping: If you have any membership plan. (Note: the order amount should be above 10 USD, otherwise there will be a 10 USD processing fee)

If your shipping address belongs to a remote area, we may be unable to ship your order; if the order is on hold and our customer service will contact you ASAP; Few remote areas still can be delivered by Global Mail Service, also there will be extra shipping cost, and most remote areas are undeliverable, your order will be cancelled and we will provide 100% refund.

 

2. Normal Shipping Regions

Africa: Egypt, South Africa

Asia: Cambodia, India, Indonesia, Israel, Laos, Myanmar, Pakistan, Philippines, Qatar, Saudi Arabia, United Arab Emirates

Europe: Belarus, Russia, Turkey, Ukraine

North America: Mexico

South America: Chile, Colombia

a. Standard Shipping

Standard Fee: $20, enjoy Free Shipping on orders over $100

Estimated Delivery Time: 15-30 Business Days

Note: The packages will need multiple international flight transits, so it will take more time and cost (gas fee).

 

3. Remote Shipping Regions (Rest of the World)

Note: Please contact us before placing an order if your shipping area is not in the list above. All orders shipped to remote areas are not eligible for a return & exchange.

 

SHIPPING TIMES

Our orders usually take 10-20 business days to arrive at their destination – depending mainly on the product and destination.

Our products are prepared for shipment after the orders are made, therefore usually have a 1-3 business day processing time before leaving the warehouse. Most of our products are shipped from our facilities overseas, taking 7-15 business days to reach their destination once they are processed.

However, you can be assured that we do everything in our power to get the items to you as quickly as possible, and you will find that in many cases you will receive your new items quicker than this.

In order to ensure minimum shipping times, please make sure all the shipping information you provide is correct and accurate.

All of the orders have tracking codes, which are provided via email as soon as the products are shipped.

In some instances that are not under our control, such as extreme weather, postal strikes, etc., shipping times may take longer.

 

REMOTE AREAS

If your shipping address is a remote address (confirmed by the logistics provider), then we will contact you to pay the additional remote shipping bill, otherwise, the package will not start shipping.

Of course, if you feel that the remote shipping cost is unaffordable, we can ask the logistics provider to call back the package and at the same time, we will cancel your order and offer a 100% refund for you.

Remote Areas Example (by DHL Express): https://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas_en.pdf

Note: The remote area of each logistics provider is different, please refer to the latest announcement on the official website of the logistics provider.

 

FULL SATISFACTION GUARANTEE

If for any reason, shipping time takes longer than 30 business days to arrive, we will give you a full refund for the product should you decide to return it once arrives, or send you a new item at no extra cost (or shipping cost, when applicable).

In cases that are not under our control and shipping takes longer than expected, such as extreme weather, postal strikes, etc., if you decide to return the item, the return shipping cost is not refunded.

 

SHIPPING RATES

Shipping rates vary based on the product (size and weight), destination, and store promotion. However, be on the lookout for our FREE SHIPPING discounts we have every now and then.

If applicable, the final shipping cost will be displayed in the checkout process – after entering your shipping address and before you commit to the payment.

If you have any questions regarding our Shipping Policy please don’t hesitate to contact us.