Common queries answered
Frequently Asked Questions
Normally, orders will be successfully delivered within 15 days (2 weeks), sometimes may has 3-5 days earlier or delay depending on the different region.
We have 30 days money back guarantee, so if the products has quality problems, you can get a 100% refund or a partial refund (non-quality problems). Please click our Refund Policy to see more.
If the package has not been sent out (2-3 days), you can contact us to change the shipping address for free. If the package has already been sent out, unfortunately you will need to pay extra bill to update address (this fee is charged by the shipping provider, e.g. DHL or FedEx).
Once the package starts shipping, the shipping information will be synced to our tracking system within 48 hours, please click Track Shipping to see more details.
You can go to our contact page to send a message to us. Or you can also reply your order confirm email to our support team.
Yes, our store/website uses United States Dollars (USD) currency.